Speeding transitions rate will highlight the percentage of transitions where a ticket spent less than x minutes (default of 60 seconds, but can be increased) in a particular status.

The metric can easily be adjusted to include different durations to be your own definition of 'speeding'. Simply adjust the value in the Calculation step and hit save.

How do we assign people?

When you breakdown or filter this metric by person, we have assigned every transition with an individual. This person is based on the assignee of the ticket at the point of the transition.

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